At GlareGleam, we are committed to providing you with exceptional products and a seamless shopping experience. Each of our phone cases is crafted with care, designed to meet your highest expectations of quality, design, and functionality. However, if you are not completely satisfied with your purchase, we offer a convenient return process. Please carefully review our return policy to ensure your rights are protected.
1. Return Policy Overview
- Return Window: You have 30 days from the date of receipt to request a return. We cannot accept returns after this period has passed.
- Condition of Products: All returned items must be in their original, unused condition, with intact packaging and all accompanying accessories. Products that show signs of use or damage will not be accepted.
- Non-Returnable Items: Due to hygiene and safety considerations, any used or damaged phone cases are not eligible for return.
2. Return Process
To ensure a smooth and efficient return experience, we have established a straightforward return process:
- Contact Our Customer Support Team: If you wish to initiate a return, please email us at [email protected] with your order number, the item you wish to return, and the reason for the return. Our team will promptly assist you in processing your request to ensure a seamless experience.
- Obtain Return Authorization: Once we receive your return request, our customer support team will contact you within 1-2 business days with detailed return instructions and the appropriate return address. Please do not ship your item back without authorization to ensure the return is processed correctly.
- Return Shipping: The cost of return shipping is the customer’s responsibility. We recommend using a reliable shipping service with tracking options to ensure your product reaches us safely. GlareGleam is not responsible for any lost or damaged returns during transit.
- Inspection and Processing: Once we receive your returned item and verify it meets our return conditions, we will process your refund. Refunds are typically issued to your original payment method within 5-7 business days.
3. Refund Policy
- Refund Timing: Once your returned item has been inspected and approved, your refund will be processed within 5-7 business days and will be credited back to your original payment method.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (such as shipping the wrong product or a defective item). We encourage you to carefully review your order details to ensure they match your expectations.
4. Handling Damaged or Defective Items
At GlareGleam, we adhere to the highest quality standards for our products. If you receive an item that is defective or damaged during shipping, please contact us immediately. To expedite the process, kindly include photos of the damaged product in your email. We will prioritize your request and offer a replacement or full refund, covering any shipping costs incurred.
5. Customer Support & Contact Information
We understand that excellent customer service is a crucial part of the shopping experience. Should you have any questions regarding returns, refunds, or any aspect of our products or services, the GlareGleam customer support team is here to assist you.
- Email: For any inquiries or assistance, please reach out to us at [email protected], and we will respond within 24 hours.
- Website: For more information and the latest updates, please visit our website at glaregleam.com.
We are honored to be your trusted choice for phone protection, and we are committed to providing exceptional products and unparalleled customer service with every purchase. Thank you for choosing GlareGleam!